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Please order carefully! We
are happy to answer questions before you make your purchase.
Incorrect Items
If we ship you one incorrect item, we will replace that item or refund your money for that item (as well as the return shipping costs) after we have received the incorrect item.
We are not responsible for shipping outbound or inbound costs above USPS Priority Mail (Not one price box)(Please use a one price envelope, not a tyvek bag when possible), on any return that we can accept. We must be notified of incorrect items within five (5) business days of delivery.**
Services
Services, such as Chlorination, Shining or Open Crotch are not refundable at any time for any reason. If you purchase an item and have a service added to it and the item is eligible for return or exchange these services can not be refunded or exchanged.
Wash & Shine is a service, as such once it has been performed it can't be undone or resold, therefore, Wash & Shine can not refunded under any circumstances.
Special Order/Made To Measure
Special order and Made to Measure items are not returnable or exchangeable.
Manufacturer Defects
Upon receipt please examine your garment for defects before washing or wearing.
At our discretion we will repair or replace any merchandise with a manufacturer's defect (which we must verify by inspection of the item); however, we must be notified by you of a defect within five (5) business days of delivery.
Defective items must be returned to us unwashed (even if they've been tried on) with all of the original product packaging (not including shipping materials).
Dip Molded items will, by nature of the manufacturering process, have slight imperfections. These are not considered defects, rather they are a natural part of the dip molding process.
If you have a problem with an item that you believe has a manufacturer's defect, please contact us BEFORE you attempt to return it.
Please do not attempt to modify or repair any item as this will void any warranty that is stated or implied. We are not responsible for shipping costs for any defective item above USPS Priority Mail (Not flat rate boxes).
MBE International LLC dba The Latex Store reserves the right to be the final authority on what constitutes a manufacturer's defect.
Return Items
You are responsible for ordering the correct size. Any advice we may offer about size is to be used as a guideline only, as we have not measured you in person.
Please measure yourself carefully.
If you order an incorrect size we will exchange most items; however, for your safety, we CANNOT under any circumstances accept returns or exchanges on items that have been worn or where there may be a health risk, ie: items worn on the genitals, panties, jocks, briefs, insertables, Sheaths, Condoms, etc.
We must be notified of exchange issues within five (5) business days of delivery.
Acceptable exchanges must be in resalable condition, ie: ready sell, in the original packaging.
Returned items that are not in the original packaging or resalable condition may incur a 50% to 100% repackaging or replacement fee.
We are not responsible for return shipping costs for incorrectly ordered items.
We will issue store credit or replacements ONLY for returns that meet all of our return policy criteria.
Store credit may be used to purchase new merchandise ONLY and may not be used for return shipping.
NO cash refunds unless otherwise stipulated on this policy page or a special dispensation, at the discretion of "The Latex Store". Store Credit Only.
Liquids, Gels and Powders are not returnable under any circumstances.
No returns on Special Order items for any reason other than manufacturers defects. MBE International LLC dba The Latex Store reserves the right to repair or replace defective Special Ordered items.
Return Authorization
**An
RA number is required for ALL returns. We will NOT accept any return that does not have a return authorization (RA) number.
RA numbers must be visible on the outside of the package. Note: Any item that is returned without an RA number will be returned to sender or charged a 25% restocking fee.
*RA numbers are valid for fifteen (15) business days for ALL returns ie: Returns must be returned to us within fifteen
(15) days of receipt of an RA number. Items returned after 15 days will be subject to a 25% restocking fee.
We are not responsible for returned items that are lost in transit or for which you haven't contacted us for prior return approval.
Authorized returns MUST be shipped USPS Priority Mail or equivalent with Delivery confirmation. In the USA please use USPS free mailers. As you are shipping to a PO Box NO FedEx or UPS accepted.
To contact us for more information about returning an item or to receive an RA number, write us at Contact Us
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